Shipping policy

Everything ships from our Katy, TX production facility to all 50 states. Below is what happens between your payment clearing and the box reaching your door.

When your order goes into production

Production starts once your artwork passes our file check, not at the moment you pay. Most files clear within an hour during business hours. If a file is too low resolution, has the wrong color mode, or has cut lines we cannot follow, we email you before we print anything.

Orders placed before 12:00 PM Central on a business day are eligible for same-day production. After that they go into the next morning's run. Standard production is 1 to 2 business days, and most orders ship the next day.

When you will receive it

Once your package is with the carrier, most addresses in the continental United States see delivery in 3 to 5 business days. Texas and neighboring states are usually faster. Alaska, Hawaii and Puerto Rico take longer.

These are estimates from carrier averages, not promises. Weather, carrier backlogs and holiday volume all move the date. If you are printing for a fixed event date, order with room to spare and tell us the date in the order notes so we can flag it.

Shipping options and cost

Rates are calculated at checkout from the weight and destination of your order. Add the items to your cart and enter your zip code to see the live options and prices before you commit to anything.

Local pickup

Cypress and northwest Houston customers can collect from 12218 Jones Rd., Suite J, Cypress, TX 77070. Choose pickup at checkout and wait for the ready-for-pickup email before driving over. Pickup hours are Monday to Saturday, 9:00 AM to 6:00 PM Central.

Tracking your order

You get two emails. The first confirms your order and lists what you bought. The second goes out when the package leaves us and carries a tracking link.

Tracking only updates after the carrier physically scans the package, so allow 24 hours before the first movement appears. A tracking number that shows no scan yet is normal on the day of dispatch.

Wrong address

Check your shipping address at checkout. Once a package is scanned by the carrier we cannot redirect it. A package returned to us because of an incorrect address can be reshipped, and the second shipping charge is yours.

Lost or damaged in transit

If tracking stalls for more than 5 business days, or the box arrives crushed, email cypressdtf@gmail.com with your order number and photos of the packaging. We open the carrier claim on your behalf and reprint or refund under our refund policy.

International orders

We currently ship within the United States only. If you need transfers outside the country, email us and we will tell you honestly whether we can help.

Contact

Cypress DTF, a brand of Nazen LLC
12218 Jones Rd Ste j, Houston, TX 77070
Phone: (405) 384-0558
Email: cypressdtf@gmail.com

Monday to Friday, 9:00 AM to 6:00 PM
Saturday : 10:00 AM to 5:00 PM
Sunday : Closed

Last updated: September 13, 2026