Refund policy

Every transfer we make is cut for one customer's artwork, so it cannot go back on a shelf. That shapes the rules below. Read them before you order, and email us the moment something looks wrong rather than waiting.

Canceling an order

You can cancel for a full refund any time before your order enters production. Once printing starts, the film, ink and press time are already spent and the order can no longer be canceled.

To cancel, email cypressdtf@gmail.com with your order number in the subject line. Orders placed before our daily cutoff often go into production the same day, so send it quickly. We reply to every cancellation request and tell you the production status before we charge or refund anything.

When we refund

We refund or reprint at no cost when the fault is ours:

  • The item arrived damaged
  • You received the wrong design, size, quantity or product
  • The print has a defect: cracked film, ink missing from an area, a transfer that will not release under our stated press settings
  • The order never arrived and the carrier confirms it as lost

Choose a reprint or your money back. Reprints go to the front of the production queue.

When we do not refund

  • Custom printed work with no defect, including a design you approved and later changed your mind about
  • Spelling, layout, color or resolution problems that came from the file you supplied
  • Results from pressing outside the temperature, time and pressure we specify, or on fabric we did not test
  • Color that differs from your screen. Monitors are backlit; garments are not
  • Fabric that has been cut, washed, worn, stitched or altered
  • Delays caused by the carrier after the package left our facility

Report a problem within 48 hours

Contact us within 48 hours of delivery. Send your order number, clear photos of the problem, and a photo of the shipping label if the box was damaged. Photos are what let us trace the fault back through the run, so a claim without them takes longer and may not hold.

Keep the original packaging until the claim is closed.

How long a refund takes

Approved refunds go back to the original payment method within two business days on our side. Your bank or card issuer then takes its own time, usually five to ten business days. Shipping charges are refunded when the fault is ours and kept when you cancel a shippable order after it has been packed.

Related policies

This page covers money. For how to physically send something back and what happens to it, see our return policy. Delivery timing is covered in the shipping policy.

Contact

Cypress DTF, a brand of Nazen LLC
12218 Jones Rd Ste j, Houston, TX 77070
Phone: (405) 384-0558
Email: cypressdtf@gmail.com

Monday to Friday : 9:00 AM to 6:00 PM 
Saturday : 10:00 AM to 5:00 PM
Sunday : Closed

Last updated: September 13, 2026