Return Policy

This page explains how to send something back to Cypress DTF and what happens once it reaches us. If you want to know when money comes back to you instead, read our refund policy.

What can be returned

Blank apparel and unprinted stock can be returned within 14 days of delivery, unwashed, unworn and in original packaging with tags attached.

Custom printed items cannot be returned unless they are damaged, defective or not what you ordered. A gang sheet with your logo on it has no second buyer, which is why the rule is firm.

Damaged, defective or wrong items

Email cypressdtf@gmail.com within 48 hours of delivery with:

  • Your order number
  • Photos of the item showing the problem
  • A photo of the outer box and shipping label if it arrived damaged
  • How many pieces are affected

Most claims are settled from the photos, and you keep the faulty pieces. If we do need the item back, we send a prepaid label. Do not ship anything back before we ask, because unannounced returns cannot be matched to an order.

Step by step

  1. Email us within 48 hours with the details above.
  2. We reply within one business day with a decision or a request for one more photo.
  3. If a physical return is needed, we send a prepaid label and a return authorization number.
  4. Write that number on the outside of the box and ship it within 7 days.
  5. We inspect on arrival, usually within two business days.
  6. You get a reprint or a refund, whichever you chose.

Condition we need items in

  • Unwashed and unworn
  • Not cut, stitched, altered or pressed
  • Fabric still at its original cut length. Once fabric is cut, it cannot come back
  • In its original packaging where possible

Exchanges

We do not swap one item for another. Faulty work is reprinted and eligible blanks are refunded, then you place a new order for what you actually want. It moves faster than an exchange and you keep control of the new specification.

Return shipping costs

We cover return shipping when the fault is ours. On a blank apparel return that is simply unwanted, you cover the shipping and the original outbound charge is not refunded.

Contact

Cypress DTF, a brand of Nazen LLC
12218 Jones Rd., Suite J
Cypress, TX 77070
Phone: (346) 593-8280
Email: cypressdtf@gmail.com

Monday to Saturday, 9:00 AM to 6:00 PM Central. Closed Sunday.

Last updated: September 13, 2026